Unit Tools!

As I have stated time and time again, Unit tools are the best and easiest add on in the store. So I put my money where my mouth is and I set each store up with a big display box full of tools. Don't think this is going to do the work for you but it sure will help. Offer one with every sale!

Are you reading this?

From here on out it is mandatory that every blog that be initialed after it is read. Once you have read the blog click on the comments page and enter your first name and your last initial, you may also enter any other comments you feel nessacary. Also, if for any reason you do not understand the blog completely please message me.

Ramp Riders

The owner of Ramp Riders told me all of the Plan Nine staff can now ride the park for half off. Anytime you go up their just tell them you work for Plan Nine and give them your name. I'm sure this is good timing with the cold weather upon us. Be sure to make it out their to use your discount and bring a friend!!!!

Customer Service

I would like to remind you once again that customer service is king this holiday.  Take a moment to go over the following tips for Sales and Customer Service.

• Treat me with respect, I am a customer, not an account number.
• Follow through with your commitments.
• Communicate with me about both the good and the bad.
• Talk to me without interruption.
• Answer the phone quickly.
• Provide alternatives if faced with a problem.
• Allow me to talk to someone in authority if there is a problem.
• Clearly state what I should expect from you.
• Know everything about your services and your products.
• Be a customer advocate.

Coupon (St. Clair Square Only)

We were included in a coupon mailer that St. Clair Square sent out to 30,000 Metro-East residents for Black Friday.  The coupon is for $10 off any purchase of $20 or more.  There is a limit to one coupon per customer so please have them fill out a Hook Up form and attach their name to the sale.  You will not discount the actual sale but scan the coupon label that will be in the label book.  Take there coupon from them with their payment and ask them if they are a first time customer or if they have bought from us before, if they are a first time customer write the number "1" on the back of the coupon, if they are a return customer write the number "2" on the back and place it under the coin tray.  The coupons will go into the envelope at the end of the day.  Coupon fine print:  Limit one per customer, not to be used with gift card purchases, expires March 1st.

Gift Cards

As Christmas draws near you will be selling more and more gift cards.  There are a few very important things to remember to make sure the cards are processed properly.

• If the sale will not complete for any reason, DO NOT SEND THEM OFF WITH THE GIFT CARD WITHOUT COMPLETING THE SALE AND GETTING A RECEIPT.  Many times if the steps of the sale are not processed properly it will create an error and not let the sale be completed, if this occurs there will be no value on the gift card.  You need to cancel the whole sale and star over.
• If you are not sure if all of the steps were taken properly then START OVER.  Our customers will be more than happy to wait an extra minute to get out of the store rather than get a gift card with no value. (remember: if you cancel the sale and you have already put the credit card payment on it you must take the credit card charge off by entering a payment amount as the negative value of the already applied charge)
• If you are not sure the gift card loaded properly you can always check the balance on the home screen of the system.
• The main reason the gift card would not be processed properly is because you did not click in the "Swipe/Key Gift Card" box before swiping the card.

If you have any questions or comments about this please let me know, this is very important.  Gift Cards were 10% of our holiday sales last year and we hope to grow that this year.