Know your store!

Everyday when you arrive at work make sure you walk around the store and see where things are and if there are new items and displays out.  When a customer comes in, especially for the holidays, they are here to shop.  If you can't suggest things for them to buy and then show them to the customer then they will take their money elsewhere.  Get an idea of what they are looking for and then suggest things!  If they are buying a Blind deck for their 10 year old, make sure you show them the awesome new Blind hoodies and T's we just got in.  If they are buying an Element T make sure they know about the new Element DVD that came out over the summer.  And always  SUGGEST A SKATE TOOL when they buy a complete board (or with any sale for that matter).  If you know what is in the store then you can sell it, if you don't then you will only sell what the customer finds.

Back Stock

Make sure you are checking the back room for stock OFTEN.  Make sure you know what is in the back at the start of every shift so you can bring things out as needed.  Their will be a lot of stuff in the back for the holidays and it won't sell if their is not the same item on the sales floor.

Website

We have officially launched the new Plan-Nine website.  Takes some time to go check it out!

www.plan-nine.net

Inhabitants

New DVD, Habitat's "Inhabitants".  Let people know.

Sell Those Completes!

As you have all seen by now we are stocked to the brim on complete skateboards.  SELL THESE FIRST!  Suggest these to customers and tell them why the are such a good deal.  Highlight a few things including.

• Price:  These are 10-40% cheaper than any custom built board to the same specifications
• Fit:  We offer completes in mid and mini in both Blind and World, they have smaller trucks and wheels to make them perfect for young skaters
• Ease:  Pick it, ring it out, take it home.  Much easier than buying a custom complete (for you too)
• Boxes:  They can have a box to wrap their board in upon request.  Their is one box for every 2 boards so they will run out.

We should have enough completes to get us through the holidays so sell as many as you can.  Make sure you are pulling the ones from the back to give to the customer.

Pro Complete Changes

We are changing our "Pro Complete" package details.  Please refer to the "Pro Complete" as the "Logo Complete" package.  Also, the discount has been changed from -$19.00 to -$15.00.  We are trying create a larger seperation between the logo completes and the shop completes and offer more incentive to get a pre-assembled complete during the holiday season.

12 Steps To Being A Top Salesperson

Just a quick reminder on what it takes to be a great salesperson.

1. Maintain a positive attitude towards yourself and your work.  When something goes wrong, don't waste time complaining but work towards its correction.

2. Understand a clean and organized store directly correlates to high sales.

3. Approach more customers.

4. Realize that customers are on the defensive.  Make a personal remark that demands a positive answer, putting the customer at ease.  Never say, “Can I help you?”

5. Carry a prop when approaching a customer and get away quickly to let the customer browse.  Return within a few minutes and continue to build rapport.

6. Ask questions that open windows; rarely ask anything that can be answered with a no.

7. Know the store's stock, what's new and what's coming in.

8. Never come out of the stockroom empty-handed.  If something is sold out, present something similar.

9. Present additional products and accessories at the close of the sale, i.e. skate tools, DVDs, wax, etc.

10.  Locate out-of-stock items from other stores or suggest special ordering other alternatives.  Take a deposit to ensure the customer really wants the item.

11.  Understand the merchandise: its price points, construction, wear and how it compares to other brands and competitors.  Ask about new products before a customer does.

12.  Thank customers for their business an be as personal as possible.

Holiday Hours

All employees need to have their Holiday Hours Form filled out and in no later than Friday.  If you have any questions or will need some more time please let me know ASAP.

Magazines and Red Bull

All current issue magazines and Red Bull will use the manufacturers barcode that is already on the product to ring into the system.  Just scan the barcodes on these items as you would any other price tag and it will add the appropriate item to the sale.

Plan Nine Wish List

The wish lists are here!  Please take a look at one to get familiar with it.  These are designed to make gift giving as easy as possible even for those picky skate kids.  Hopefully we can eliminate the mom with the CCS catalog with all the circles in it.  Everything on the list is items we will have in stock for Christmas.  Start handing these out to everyone that comes in the store.  Offer them as many as they like and encourage them to get them to give them to all of their family and friends.  Also be sure to put one in every bag that leaves the store.  

Corey Hendricks Benefit T-Shirt

Plan Nine in conjunction with Character Skateboards and Adio will be selling limited edition t-shirts to help Plan Nine team skater Corey Hendricks pay for his costly medical bills.  Corey blew out his knee while filming a few months ago and will have to undergo reconstructive ACL surgery next week.  100% of the profit from these t-shirts will go to help Corey pay his medical bills.  Please inform customers of the shirts and why we are selling them.