Web Edit!

Staff Photo Postcard

We sent out a holiday postcard with the staff photo. On the back of the card there is two coupons for use between the day after christmas until the 4th of January. Each coupon can be used per customer only once and must be turned in upon purchase. If they only use one coupon just cut it off the postcard and leave them the other to use later. Make sure each customer only uses each coupon once. If you have any questions please ask a manager.

Holiday Ramp Camp

Please be sure to let every customer that comes in on Black Friday know about the Holiday Ramp Camp. Please explain to them that the cost is only $99 if they sign up on Friday only. After that it will be $164.99. Hand them a flyer to read about it and explain it to them as well. Let them know if they want to give it as a holiday gift I will be emailing greeting card inserts to everyone on the Ramp Camp list one week before Christmas. SELL RAMP CAMP!

Deep Impact Skate Comp at Ramp Riders

Holiday Newsletter

The Holiday Newsletter has officially hit mailboxes! These newsletters will be our main source of marketing from now on so it is important everyone keeps track of what is and is not working with them. If anyone calls and has questions about the flier for any reason please send me a message and let me know. Even if it is a very simple question you need to let me know so I can make sure I am wording things properly. Please do this as our customer feedback is the best feedback we will get.

Stolen Bike

If you see this bike please let a manager know. Its a Haro X5 flat black with gold.

Corey Hendricks

Corey is getting things going out west. Check it.

Change and Bills

If there is ever a roll of coins or a bound stack of cash in the drawer it is important that it stay fully intact. If you need to break it for change at anytime the entire roll/wrap needs to be opened and all the money emptied into the drawer. DO NOT BREAK ROLLED/BOUND MONEY UNLESS YOU EMPTY IT ALL. It will cause the drawer to be incorrectly counted at the end of the day if you don't follow this rule.

Skate Contest at the Skatepark

All Staff Christmas Photo

Please mark your calendars, we're going to have an all staff (Sales Staff from all stores, Volunteers, and Team Members) photo shoot on November 22 at 6:45 at the skatepark. Pretty much self explanatory, show up for a group photo to be distributed to our customers. There will be an all sales staff meeting afterwards. Volunteers and team can ride and hang out, pizza will be provided. Get ready for the holidays!

Halloween at Plan Nine Skatepark

Come by this Saturday, October 31st, and celebrate Halloween at Plan Nine Skatepark. We'll be handing out candy all evening and anyone wearing a costume can skate the 7pm-9pm session free. We'll award the best costume of the evening with a free 10 Session Pass.

Please Note: the park will be closing at 9pm on Halloween Night.

Decks

The decks below are all at the fairview heights location.Let me know if there is any you do not have and need.Andy

Shop Decks

Smoothie
7.5-5
9.63-5
7.75-4
8.00-2
8.25-3

I P9 STL Blk
7.75-5
8.25-2

I P9 STL Wht
7.5-2

MATW (1st deck)
8.25-1

Team Blk Deck
8.25-1

Team Wht Deck
7.75-1

MATW Brain Deck
7.5-3
7.63-3
7.75-2
8.00-1
8.25-1

All Sales Staff Meeting this Sunday

All sales staff from all stores is required to come to a meeting this Sunday from 7-9pm at the skatepark. We will have a session after the meeting. See you then.

Entering Waivers

ATTENTION!
The amount of waivers we are receiving is continually growing and it is very important that all of them received and entered properly. Please take note of the following procedures to ensure all the waivers being handled properly.

Getting a new waiver at the POS system.
1. When a new customer hands you a waiver please be sure you look over it thoroughly and read back all field as needed to ensure everything is legible and correct. If something is not legible or entered correctly please be sure either you or them fill it in before they are sold a session or allowed to enter the park.

The following fields are required:
-Member Over 18/Parent/Guardian Name (this is on the front page)
-Members Name (this is the actual skatepark participant)
-Date of Birth (of the skatepark participant)
-Parent/Guardian/Contact Name (only required if the Member is under the age of 18, this will be the waiver signer)
-Address
-City
-State
-Zip
-Home Phone # or Mobile Phone # (at least one is required, both are recommended)
-Members Signature (this is the signature of the member if they are over the age of 17)
-Preferred Sport (they can check all, some or one of the fields)
-Parent/Guardian Signature (this is required if the member is under the age of 18)

The following fields are optional
-Email Address
-Member or Parent/Guardian Drivers License #

ALTHOUGH OPTIONAL, PLEASE RECOMMEND THEY PUT THEIR EMAIL ADDRESS ON THE WAIVER AS IT WILL SIGN THEM UP FOR OUR EMAIL LIST. Let them know that their information is private and will not be used for anything other than internal marketing with Plan Nine.

3. Once you have checked that all the data is correct please attach the new customer to the sale. Be sure to enter their full name (First/Last) and do so in all capitol letters to signify they have a waiver on file. Save it to the sale.
4. Now that the waiver is done enter your POS username (i.e. cotto) at the bottom of the waiver in the appropriate box to signify you have done all the appropriate steps to receive the waiver.
5. File the waiver in the back room in the "Unentered Waivers" inbox.

Entering the completed waiver information after the sale.
1. In the "Customer Search" section of the POS system search for the customer by last name to find the appropriate customer.
2. Open the customer information page by clicking the "circled i" graphic to the left of the name.
3. Enter all the information from the waiver into the appropriate customer fields. Use the guidelines here to ensure the information is entered in the right place. IF ANY REQUIRED FIELDS ARE NOT ON WAIVER PLEASE REFER TO AMENDMENT BLEOW.
4. Once the waiver is entered write your POS username (i.e. cotto) at the bottom of the waiver in the appropriate box to signify you have done all the appropriate steps to enter the waiver.
5. File the waiver in the back room in the "Entered Waivers" inbox.

AMENDMENT:
If any required fields are not filled out properly you must enter the correct code directly after the First Name in the same field. This code will be visible when a customer is attached to a sale at the POS system so the appropriate updates can be made. If the waiver does need updates it must be filed in the file cabinet under the register in alphabetical order so it can be accessed quickly when the customer comes in. When you update all the appropriate fields it can then be filed in the "Unentered Waivers" inbox in the back room and go through the process again.

Please ask me if you have questions. This is very important!

Labor Day Power Camp

Please let everyone one know about our Labor Day Power Camp. Here's the info:
"Come spend your Labor Day with Plan Nine Skatepark for our one day "Power Camp".
Just because school is back in doesn't mean you can't get you share of Ramp Camp. This full day of camp will be instructed by Plan Nine Team members as well as instructors from our summer programs. Your day will include instruction, games and activities, and lots of free skate. Hot lunch is included."
You can ring this up in the POS system as Barcode # 130030 or search for it as "Power Camp". Be sure you attach the appropriate customer to each one you ring up (if a parent wants to buy one for each of their children they have to be on separate sales) so they can be entered in the database properly. If they are new be sure to fill out all the new customer fields (especially birthday and preferred sport) with them their so they are properly entered into the database.
PLEASE NOTE: CAMP WILL BE $30 IF THEY SIGN UP IN ADVANCE AND $40 IF THEY SIGN UP DAY OF, so encourage them to sign up ASAP so they get the discounted rate.

I Need Volunteer Staff Members Who Are Not In School

I need volunteer staff members who are not in school, and can work 9:30-4 shift. This is your chance to get your buddy in the park for free. Let me know if you have any ideas for people that would work. I need to fill some shifts next week so let me know asap!

Andy Chapman

New Contact Form

Plan 9 From Outer Space

If you ever wondered where the name Plan Nine came from now is your chance to know. The acclaimed worst movie of all time Plan 9 From Outer Space is showing in select theaters across the nation on Thursday, August 20th as part of a Live Rifftrax event. It will feature the cast members of the old Comedy Central show Mystery Science Theatre 3000 commenting throughout the movie. It will be playing in the St. Louis area at St. louis Mills 18 and AMC Chesterfield 14. Click here for more info. Sorry for the late notice, I just heard about it today.

After School Detention

We have launched a new discount program to help get kids in the skatepark throughout the school week. It will be a buy one get one free for sessions #3 and #4 on school days Monday through Thursday. Basically if they show up anytime during session #3 they can buy that session and skate the remainder of that session and also get session #4 for free. We want kids to come here after school and not have to worry about being in between sessions. There will be a SKU coupon in the book. Please note this is only for school days, any holidays are excluded, check the calendar for all the dates we are running the incentive.

Check Your Big Bills

Bogus bills being passed in Jefferson County

05:05 PM CDT on Monday, August 17, 2009

HILLSBORO, Mo. (AP) -- Businesses in Jefferson County have been warned to be on the lookout for counterfeit $100 bills being passed in the community.

Sheriff Glenn Boyer said several counterfeit $100 bills have been passed in recent days at businesses in the northern part of the county.

He said they are actually $5 bills that have been washed and made to look like $100 bills. They'll pass the test of a special pen used to detect fake bills because the bills are authentic currency, just not the right amount.

Boyer suggests two other ways to detect fake bills: hold the bill up to the light and look for the Lincoln face in the lower right corner, or a strip in the bill that says "U.S. Five Dollars."

Calendar

I added a link to the Plan Nine Calendar on the blog. With the skatepark now in full swing we will be doing events regularly. This calendar will display all the events for the company both at the park and not as well as meeting and staff events. Please check it regularly and know what is going on with Plan Nine.

All Nighter

Thanks to everyone that came out last night! The all nighter was a huge success! Everyone stepped up and helped out, you could tell the kids really appreciated it. We have decided to make this a monthly event so mark you calendars, Plan Nine Skatepark All Nighter, second Friday of every month.

Check out pics on the myspace

Kidgits Club at St. Louis Mills

We are working with the Kidgits Club at the Mills Mall on a few things this fall. First, we have a coupon on the Kidgits coupon sheet (see image) that is valid for a buy one get one free session at the skatepark. This is valid only to Kidgits Club members and only for the same day. The child using both free session and the child using the paid session must both be Kidgits Club members (or the same child) in order to receive the free session. They should have a card that looks similar to this graphic (see image). There will be a coupon tag in the book.

Also, we are doing a Kidgits Club session at the skatepark on Sept 15th for the 4:45 session. The event will be for Kidgits Club members only and will feature instruction, demos, and activities. For more info please visit http://www.simon.com/kidgits/

Plan Nine Skatepark All Nighter

TELL EVERYONE ABOUT THIS!

Come join us for the first ever Plan Nine All Nighter! On Friday, August 14th, Plan Nine Skatepark will offer you the chance to spend the night at the park and skate or ride all night long. As well as skating we'll have plenty of other activities including dodge ball, basketball, foot down, S.K.A.T.E., and much more. Johnny Lomax from 105.7 the Point will be out from 10pm-Midnight for an official Pointfest Pit Stop, skate against him to win tickets, t-shirts and more. The whole night is only $25! Don't miss this!
What: Plan Nine All Nighter
Where: Plan Nine Skatepark
When: August 14th, 10pm - August 15th, 7am
Who: Must be over the age of 7 and here to skate/ride (no one just hanging out)
Why: It's like spending the night at your best friends house except your best friend lives in a 35k sq. ft. skatepark!!!!!!

Need more info? Check the F.A.Q.s here.

All Sales Staff Meeting

All sales staff from all stores are required to attend a meeting at the skatepark on Sunday, August 16th from 7pm-9pm. We will go over sales strategies and techniques for the back to school season and the fall. Food will be provided, session after the meeting.

Satisfied Customer

Dear Casey,

Recently i have been visiting the new Plannine Skatepark. And i would like to thank you and all of the faculty members for being so kind and generous. I would like to thank your personally for re-opening the skatepark located at the mills. We all waited upon its opening and we never got it until now.

So i am going to close this letter up by saying thank you one more time, and keep up the good work with everything.

Sincerely,
Bryce Carpenter

Skatepark Soda Machines

Anytime any of the soda or candy machines (not Red Bull machines) do not work properly and someone comes to the counter to complain or ask for assistance please do the following.  Call this number 314.631.3300 and let them know the issue, just tell them everything the customer told you, this needs to be done so the company can track any issue and come fix machines if needed.  If the customer needs a refund for soda or money not vended you may give it to them out of the marked envelope underneath the coin tray of register 1.  Be sure to write the amount, time and date on the envelope each time money is taken out.  If the money in the envelope runs out you can put money in from the drawer to replenish it but be sure to put a note on the the envelope that money went in and make a note and put it in the cash drawer so we know why the drawer is short cash.

105.7 The Point Promotion

Hey everyone at the skatepark.  For the next month we'll be running an ad on The Point that has a number to text in for a buy one get one session.  They will have to bring their phone in with th message on it stating the coupon.  With the coupon they are entitled to one free session directly following the current paid session.  Once they have been sold the session please instruct them to delete the message and do your best to be sure they have done it.  Please enter the SKU 128965 or scan the barcode in the binder.

Tell Them to Skate at the Skatepark!

This message is mostly directed to the staff at our Mid Rivers Mall location but it is important for everyone to know.  I recently found the floor completely destroyed in Mid Rivers because our staff was letting customers skate in the store.  This is not acceptable.  Please stop customers from skating before it starts, if you see them lay there board down you can assume the next thing they'll do is hop on it and skate.  Ask them politely to not skate in the store and if they do not cooperate (in most cases they will without question) then eject them from the store.  I do not want to see this happen again.

Great Job!

"That was the best go skate day ever and the most fun I've had at a skate park in a long time"

Someone sent me that on myspace today, everyone that has helped at the park over the last month is responsible for how great the opening was.  This is what we want everyone to feel like!  Great job.

Skatepark Info

This is all the info for the skatepark.  Please answer any questions a customer may have rather than just give them the number to the park.  If you click the flyer you can see it at full size.

Don't let them leave mad

Please read the email below.  I received this yesterday and I'm not sure who the employee was they are talking about but I want people to know about it.  I am not putting this up because the situation was handled wrong but more so because it should not have escalated to this.  You will not always be able to tell the customer exactly what they want to hear but if you use a little tact then it should never get this far.  Also, if you ever feel like a customer is is unhappy and you can't fix their problem then give them my email and have them get in touch with me, I can normally fix any problem.

-----------------------

Casey,

My son is a consumer that purchased a skate board on 6/11/09 at the Saint Peters, MO location.  He purchased the deck for 38.88 with plan nine grip tape and did not receive a receipt.  He took the board the next day 6/12/09 to skate and the tail felt weak, he was only riding for about 1 hour when he went to land on the board and the tail snapped.  He has never had this happen and he has been riding for 6 years.  He went directly back to the store that he had purchased it at and to the same person that sold it to him the day before and complained.  He said "we cant do anything about this because you landed on the board wrong", he then asked to speak with a manager and he said "no, he would probably just say the same thing", my son asked if there was anyway for reimbursement/replacement and he said "No".

First of all we will never purchase another board from you with this kind of customer service in the economy that we live in currently.  I know in my world and yours that in the retail industry we NEED our customers to keep the doors open or you would not have a business.  Your employee was not with my son when he was skating and should of never emphasized his own personal opinion regarding what happened.  If your company would concentrate on customer service training with the employees then your product will have a chance to survive.  

I as a consumer expect reimbursement/replacement for this purchase within a timely manner, your reply is expected and appreciated.

Thank you
Stacey McCutchen
--------------------------

Ramp Camp Session #1 Cancelled

Please note that session #1 of Ramp Camp has been cancelled.  Please let people know if they are signing up or are interested in signing up.

All Staff Meeting

We will have a mandatory all staff meeting on Sunday, June 14th at 7pm at the skatepark.  We will spend an hour or so going over the park as well as general business topics.  Once the meeting is over the park will be open for all staff to skate/ride (bring a helmet).

Now Hiring

I announced that we are now hiring at the skatepark and have listed all the shops as places to go to get applications.  There should be some in the "Applications" file in the file cabinet and if you run out please feel free to print them as needed, they are available here.

10 Session Passes and Ramp Camp

As of now I hope everyone has noticed the Plan Nine Skatepark sign in the shop. This is there to let customers know about the park. It is also your responsibility to tell customers about the park. Along with telling them about the park we can now sell 10 Session Passes and Ramp Camp sessions.

10 Session Passes will be in the register and can be sold through the POS system like any other product in the store. They have a barcode on the back to scan onto a sale. They cost $99 and are valid for 10 regular sessions to the original user (meaning they can be gifted but the first person to use them in the park is the only person that can use them). They can also purchase a rental helmet at the time of the 10 session pass purchase for an additional $20, just scan the barcode for the pass and then search (or find the barcode in the binder) for "helmet add-on" and add that to the sale. When you sell a 10 session pass you MUST PUNCH A HOLE WHERE THE LETTER "H" IS on the card unless they pay the extra $20 to get a helmet rental with it. It is very important to remember to punch a hole on the "H" or they get the helmet rental for free. Also, you do not need to write the name on the back of the card, that will be done at the time of their first session redemption, you must however, WRITE THE DATE ON THE BACK OF THE PASS IN SHARPIE (or other permanent marker). Currently these passes do not expire but it will help us track these. REMEMBER, THESE PASSES ARE LIKE $99 CASH, so if one turns up missing it will be taken out of your paycheck. It is very important that these are not misplaced or stolen. Once these leave the store they are valid for 10 Sessions at the park. You will have 10 in your register everyday (barring any are sold since the last time a manager was present) and they must all be accounted for at the end of your shift.

You can also sell Ramp Camp sessions at the shops. Just have them fill out the application attached to the Ramp Camp flyer and ring the camp into the POS system (search for "ramp camp" or find the barcode in the binder). Staple an extra copy of the receipt to the application and place both into my inbox.

Both of these are very important to start pushing now so we can generate some revenue for the skatepark before the doors get opened. Also, if people are interested in the park have them fill out a Hook Up form and they will get on the mailing list for all the updates.

Plan Nine Skatepark

If you have not heard by now, we are opening a skatepark this summer. It will be at the St. Louis Mills Mall in the old Xgames park location. The opening date is tentatively set for Go Skate Day weekend, most likely opening to the public on Friday, June 19th. The park will open with all the existing ramps left over from the Xgames park and a Plan Nine shop consisting of hardgoods only. We will be launching the shop with our full selection for back to school. With the park we will have summer camp, party rooms, lessons, and more, all this will be set up over the next few weeks. Please tell every customer you come in contact with about the park and let them know we will have brochures and more info for the park soon.

Red Bull

When you count the Red Bull be sure you take the time to remove the cans (if needed) and replace them nicely. Just about all of the 40+ cans I just counted were dinged or smashed. Take pride in your work and what you sell, your customers will notice.

Product Hold

In most cases we do not hold product for customers. If someone asks about a hold let them know that most products don't move that quickly so if they plan to come back anytime within the week they should be fine. If they are persistent about having a product held you can do it but you must do the following. PUT A NOTE ON IT! Be sure the note has the following info, date held, date they will be back to get it, your name, and the customers name. I am bringing this up because of the numerous items that are sitting in the back of St. Peters right now that are "on hold". If they really want it they will put a deposit on it, and if they need it transferred or custom ordered they have to put a deposit on it. Don't hesitate to offer to order it for them, no matter what it is, just be sure to get a deposit and fill out the "Special Order Form". If it ends up being out of stock I can suggest them a different item and normally they will find something they like.
REMEMBER, always under promise and over deliver! Telling the customer you can do something and not following through is as good as telling them to go shop somewhere else.

New Complete Prices

Please note that the Shop Complete discount has changed from -$20 to -$15 and the logo complete discount has changed from -$15 to -$10. We are seeing decreased margins on a lot of hardgoods and this will help make up some ground. This does not need to be advertised to our customers as it will not be a shock to most, completes are typically purchased yearly at most so it will not be an obvious change. This brings the average shop complete price to $94 and right around $101 with tax.

Daily To-Do Lists

We have implemented the daily to-do list as of this week and it is something that needs to be kept up on from here on out. Please see the link that has been added to the blog for all the info. There you will see the list with links to descriptions of each of the tasks that need to be done. This is required and must be done by each employee on every shift. If you have any questions please ask myself or the the manager.

Skatepark Guide

I will be assembling a "St. Louis Skatepark Guide" over the next few months and could use your help. This will be a trifold brochure that we can distribute at the shops that will have a map of St. Louis with all the skateparks in the area as points on the map. It should be really helpful for customers and make a great resource for the glove box when you need a new place to skate. Please rack your brain for a bit and list all the parks you can think of in the area. List them all in the comments of the blog. All I need is a name and general area and I will do all the research. Think hard, lets not forget any.

Plan Nine Session/AWS Mind Field Premiere

We are having the first of many "Plan Nine Sessions" next Thursday, Feb 12th at Ramp Riders from 6pm-10pm. This is for everyone that works or skates for Plan Nine as well as all our customers. The idea is to get everyone together to enjoy what we do, skate and ride. As this is the first event I am pumping it up a bit but throwing in free food and the premiere of the new Alien Workshop video Mind Field. This is not required but strongly recommended, I think getting out and skating with the people we serve will be really great. Also, tell all your friends and everyone you skate with regularly. If you have to work that evening I will make sure we alternate for other sessions.

See the newsletter I sent out to the Hook Up here.

We made it!

January is typically the toughest month of the entire year. It's cold, kids are fat from the holidays, and mom's credit card bill showed up. I thank all of you for staying on task and making sure the stores performed as well as they could. If it seemed super slow just think of this way, we were actually up from last year! It is just that time of the year. February will be slow again but you should see a little boost as the month progresses.
In other news, we are relocating our Fairview Heights store. The mall has offered us a bigger space with greater visibility and we are to move within the month. Should be good for that store.
Also, Andrew Keller will now be managing the St. Peters store. With a manager in place at each store it should free up some time for me to work on the business and start planning things for the summer.
Stay motivated out there! The worst is over.

I'm Here If You Need Me

While Casey's off in Colorado, I wanted put it out there that you can call me if you have any questions about anything. My number is 636 368 5494, and the only reason I won't answer is because I'm in class, and occasionally if I'm skating. Otherwise, I'll pick up.

- Joe

Read the Blog and Get Paid!

As I have stated in a previous blog it is important for each one of you to read and fully understand everything that is on this blog. Once you are sure you have retained the info in the blog it is required for you to comment with, at minimum, your name. This is not a suggestion but a requirement of your employment. With that said I will be holding your paycheck until you have read, understood and commented on each and every blog entry within the pay period.

Marketing

We are working on our marketing calendar for the year and I would love some input from my staff. As I'm sure everyone has heard time and time again the economy is taking its toll on business and will continue to get worse before it gets better. With that in mind I want to be very proactive with our marketing this year and try to keep our customer base growing. If you've got any grassroots marketing ideas to contribute please post them here or send me a message. I am looking for any and all ideas, big or small, think about it and let me know.

Andrew Keller is employee of the month!

Although we don't actually have an "employee of the month" program I do think the following email would be grounds for Andrew Keller from Mid Rivers store) to be this months recipient. I think this email speaks volumes as to what we are trying to accomplish as a company.

Hey Casey

I am kicking myself because I wanted to get in touch with you about one of your employees at the Mid-Rivers location and I forgot the guy’s name. I even went back into the store to ask for your contact info. and did not write down the name I needed for this e.mail although he provided his name. Even without a name, I feel it necessary to send this to you!! And feel free to pass on to whomever you like.

I was at your store around 8: PMish on Friday, Jan. 9th, . This is approx. my 4th time in that location since moving to St. Louis months ago (lots of kids in my family who would buy stock in PLAN-NINE if they could, haha), after leaving your store tonight and encountering the service “this guy” displays each time we have been in there, I thought you needed to read/hear this from me. (I’m a guy with 20+ years in customer service management and training). “This guy” in your Mid-Rivers store is one of the best sales people I have ever encountered, and that comes from my experience with hundreds of sales people nationwide given my profession in customer service/sales training.

I aim to steer clear of most malls/retail stores because I am so disgusted with “lack” of customer service these days, but this guy at your Mid-Rivers location shines when it comes to customer service. About a month ago I was in your store with my son (9 years old), we left with new shoes but much more important my son left with a little more confidence about skating after the way he was treated/spoken to by your employee. I just sat back and watched this particular employee because he “gets it” when it comes to taking care of your customers. I laughed out loud as we left your store tonight as I said, “Someone needs to clone that guy!” We met up with my other family members in the food court later in the evening and my sister-in-law said, “We just went into Plan-Nine . . . you should have seen how great this kid is that works there!” Hence this e.mail…..

Please recognize this employee however you see fit but given the current economy and state of affairs with customer care I found it necessary to take time to bring this to your attention.

I wish you the best of luck with your stores and we will do all we can to continue to make purchases there. Our loyalty to Plan-Nine is based on the service we get from the staff there.

Kudos to Plan-Nine!! Keep up the incredible service you provide to customers and even more-so “thanks” for making my kids feel cool when we visit your store.

Brad B.

P.S. For some reason I think this guy’s name may have been Corey?? But when I clicked on the Corey featured on your site (under TEAM section) it did not look like the guy in your store, and I want to make certain you recognize the right guy. I do recall a lip ring, if that helps?? Otherwise, you’ll know who it was just by asking your staff who gave me your contact information tonight when I went back in and asked for it at closing time. I did tell him we all are impressed with his customer service/sales, but we hope the time I took to sent this will be a surprise to him----Similar to how surprised we are each time we get the customer service at Plan-Nine we often think is a “thing of the past”.

I do not see a reason to speak to you, I hope this e.mail explains it all, but if you would like, feel free to call me at 636-###-####