Great Job!

"That was the best go skate day ever and the most fun I've had at a skate park in a long time"

Someone sent me that on myspace today, everyone that has helped at the park over the last month is responsible for how great the opening was.  This is what we want everyone to feel like!  Great job.

Skatepark Info

This is all the info for the skatepark.  Please answer any questions a customer may have rather than just give them the number to the park.  If you click the flyer you can see it at full size.

Don't let them leave mad

Please read the email below.  I received this yesterday and I'm not sure who the employee was they are talking about but I want people to know about it.  I am not putting this up because the situation was handled wrong but more so because it should not have escalated to this.  You will not always be able to tell the customer exactly what they want to hear but if you use a little tact then it should never get this far.  Also, if you ever feel like a customer is is unhappy and you can't fix their problem then give them my email and have them get in touch with me, I can normally fix any problem.

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Casey,

My son is a consumer that purchased a skate board on 6/11/09 at the Saint Peters, MO location.  He purchased the deck for 38.88 with plan nine grip tape and did not receive a receipt.  He took the board the next day 6/12/09 to skate and the tail felt weak, he was only riding for about 1 hour when he went to land on the board and the tail snapped.  He has never had this happen and he has been riding for 6 years.  He went directly back to the store that he had purchased it at and to the same person that sold it to him the day before and complained.  He said "we cant do anything about this because you landed on the board wrong", he then asked to speak with a manager and he said "no, he would probably just say the same thing", my son asked if there was anyway for reimbursement/replacement and he said "No".

First of all we will never purchase another board from you with this kind of customer service in the economy that we live in currently.  I know in my world and yours that in the retail industry we NEED our customers to keep the doors open or you would not have a business.  Your employee was not with my son when he was skating and should of never emphasized his own personal opinion regarding what happened.  If your company would concentrate on customer service training with the employees then your product will have a chance to survive.  

I as a consumer expect reimbursement/replacement for this purchase within a timely manner, your reply is expected and appreciated.

Thank you
Stacey McCutchen
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Ramp Camp Session #1 Cancelled

Please note that session #1 of Ramp Camp has been cancelled.  Please let people know if they are signing up or are interested in signing up.

All Staff Meeting

We will have a mandatory all staff meeting on Sunday, June 14th at 7pm at the skatepark.  We will spend an hour or so going over the park as well as general business topics.  Once the meeting is over the park will be open for all staff to skate/ride (bring a helmet).

Now Hiring

I announced that we are now hiring at the skatepark and have listed all the shops as places to go to get applications.  There should be some in the "Applications" file in the file cabinet and if you run out please feel free to print them as needed, they are available here.

10 Session Passes and Ramp Camp

As of now I hope everyone has noticed the Plan Nine Skatepark sign in the shop. This is there to let customers know about the park. It is also your responsibility to tell customers about the park. Along with telling them about the park we can now sell 10 Session Passes and Ramp Camp sessions.

10 Session Passes will be in the register and can be sold through the POS system like any other product in the store. They have a barcode on the back to scan onto a sale. They cost $99 and are valid for 10 regular sessions to the original user (meaning they can be gifted but the first person to use them in the park is the only person that can use them). They can also purchase a rental helmet at the time of the 10 session pass purchase for an additional $20, just scan the barcode for the pass and then search (or find the barcode in the binder) for "helmet add-on" and add that to the sale. When you sell a 10 session pass you MUST PUNCH A HOLE WHERE THE LETTER "H" IS on the card unless they pay the extra $20 to get a helmet rental with it. It is very important to remember to punch a hole on the "H" or they get the helmet rental for free. Also, you do not need to write the name on the back of the card, that will be done at the time of their first session redemption, you must however, WRITE THE DATE ON THE BACK OF THE PASS IN SHARPIE (or other permanent marker). Currently these passes do not expire but it will help us track these. REMEMBER, THESE PASSES ARE LIKE $99 CASH, so if one turns up missing it will be taken out of your paycheck. It is very important that these are not misplaced or stolen. Once these leave the store they are valid for 10 Sessions at the park. You will have 10 in your register everyday (barring any are sold since the last time a manager was present) and they must all be accounted for at the end of your shift.

You can also sell Ramp Camp sessions at the shops. Just have them fill out the application attached to the Ramp Camp flyer and ring the camp into the POS system (search for "ramp camp" or find the barcode in the binder). Staple an extra copy of the receipt to the application and place both into my inbox.

Both of these are very important to start pushing now so we can generate some revenue for the skatepark before the doors get opened. Also, if people are interested in the park have them fill out a Hook Up form and they will get on the mailing list for all the updates.