Tell Them to Skate at the Skatepark!

This message is mostly directed to the staff at our Mid Rivers Mall location but it is important for everyone to know.  I recently found the floor completely destroyed in Mid Rivers because our staff was letting customers skate in the store.  This is not acceptable.  Please stop customers from skating before it starts, if you see them lay there board down you can assume the next thing they'll do is hop on it and skate.  Ask them politely to not skate in the store and if they do not cooperate (in most cases they will without question) then eject them from the store.  I do not want to see this happen again.

Great Job!

"That was the best go skate day ever and the most fun I've had at a skate park in a long time"

Someone sent me that on myspace today, everyone that has helped at the park over the last month is responsible for how great the opening was.  This is what we want everyone to feel like!  Great job.

Skatepark Info

This is all the info for the skatepark.  Please answer any questions a customer may have rather than just give them the number to the park.  If you click the flyer you can see it at full size.

Don't let them leave mad

Please read the email below.  I received this yesterday and I'm not sure who the employee was they are talking about but I want people to know about it.  I am not putting this up because the situation was handled wrong but more so because it should not have escalated to this.  You will not always be able to tell the customer exactly what they want to hear but if you use a little tact then it should never get this far.  Also, if you ever feel like a customer is is unhappy and you can't fix their problem then give them my email and have them get in touch with me, I can normally fix any problem.

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Casey,

My son is a consumer that purchased a skate board on 6/11/09 at the Saint Peters, MO location.  He purchased the deck for 38.88 with plan nine grip tape and did not receive a receipt.  He took the board the next day 6/12/09 to skate and the tail felt weak, he was only riding for about 1 hour when he went to land on the board and the tail snapped.  He has never had this happen and he has been riding for 6 years.  He went directly back to the store that he had purchased it at and to the same person that sold it to him the day before and complained.  He said "we cant do anything about this because you landed on the board wrong", he then asked to speak with a manager and he said "no, he would probably just say the same thing", my son asked if there was anyway for reimbursement/replacement and he said "No".

First of all we will never purchase another board from you with this kind of customer service in the economy that we live in currently.  I know in my world and yours that in the retail industry we NEED our customers to keep the doors open or you would not have a business.  Your employee was not with my son when he was skating and should of never emphasized his own personal opinion regarding what happened.  If your company would concentrate on customer service training with the employees then your product will have a chance to survive.  

I as a consumer expect reimbursement/replacement for this purchase within a timely manner, your reply is expected and appreciated.

Thank you
Stacey McCutchen
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Ramp Camp Session #1 Cancelled

Please note that session #1 of Ramp Camp has been cancelled.  Please let people know if they are signing up or are interested in signing up.

All Staff Meeting

We will have a mandatory all staff meeting on Sunday, June 14th at 7pm at the skatepark.  We will spend an hour or so going over the park as well as general business topics.  Once the meeting is over the park will be open for all staff to skate/ride (bring a helmet).