Product Hold

In most cases we do not hold product for customers. If someone asks about a hold let them know that most products don't move that quickly so if they plan to come back anytime within the week they should be fine. If they are persistent about having a product held you can do it but you must do the following. PUT A NOTE ON IT! Be sure the note has the following info, date held, date they will be back to get it, your name, and the customers name. I am bringing this up because of the numerous items that are sitting in the back of St. Peters right now that are "on hold". If they really want it they will put a deposit on it, and if they need it transferred or custom ordered they have to put a deposit on it. Don't hesitate to offer to order it for them, no matter what it is, just be sure to get a deposit and fill out the "Special Order Form". If it ends up being out of stock I can suggest them a different item and normally they will find something they like.
REMEMBER, always under promise and over deliver! Telling the customer you can do something and not following through is as good as telling them to go shop somewhere else.

New Complete Prices

Please note that the Shop Complete discount has changed from -$20 to -$15 and the logo complete discount has changed from -$15 to -$10. We are seeing decreased margins on a lot of hardgoods and this will help make up some ground. This does not need to be advertised to our customers as it will not be a shock to most, completes are typically purchased yearly at most so it will not be an obvious change. This brings the average shop complete price to $94 and right around $101 with tax.

Daily To-Do Lists

We have implemented the daily to-do list as of this week and it is something that needs to be kept up on from here on out. Please see the link that has been added to the blog for all the info. There you will see the list with links to descriptions of each of the tasks that need to be done. This is required and must be done by each employee on every shift. If you have any questions please ask myself or the the manager.