Product Hold

In most cases we do not hold product for customers. If someone asks about a hold let them know that most products don't move that quickly so if they plan to come back anytime within the week they should be fine. If they are persistent about having a product held you can do it but you must do the following. PUT A NOTE ON IT! Be sure the note has the following info, date held, date they will be back to get it, your name, and the customers name. I am bringing this up because of the numerous items that are sitting in the back of St. Peters right now that are "on hold". If they really want it they will put a deposit on it, and if they need it transferred or custom ordered they have to put a deposit on it. Don't hesitate to offer to order it for them, no matter what it is, just be sure to get a deposit and fill out the "Special Order Form". If it ends up being out of stock I can suggest them a different item and normally they will find something they like.
REMEMBER, always under promise and over deliver! Telling the customer you can do something and not following through is as good as telling them to go shop somewhere else.